1. Introduction
Trader Origin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (www.traderorigin.com) and related services ("Services"). By using our Services, you agree to the terms described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: When you subscribe to a service like the Genesis Engine, we, through our partners, collect information necessary for the transaction and service delivery. This includes your name, email address, payment information (processed by Stripe), Discord username (for role assignment via LaunchPass), and your TradingView username (for granting script access).
- Contact Information: When you contact us via our contact form or directly by email, we collect your name, email address, and the content of your message to respond to your inquiry.
- Usage Data: We automatically collect information such as your IP address, browser type, device information, pages visited, and other standard web analytics data to monitor and improve our website's performance.
- Cookies: We use cookies to enhance your experience, remember preferences, and analyze site traffic. You can manage cookie settings in your browser or through our site's cookie banner.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services, including granting access to the Genesis Engine script.
- To process your transactions and manage your subscriptions through our third-party partners.
- To communicate with you, respond to inquiries, and provide customer support.
- To improve and personalize your user experience.
- To monitor and analyze trends and usage for business intelligence and service improvement.
- To ensure legal and security compliance and prevent fraudulent activity.
4. How We Share Your Information
We value your privacy and do not sell your personal data. We limit sharing to the following circumstances:
- With Service Providers: We share necessary data with third-party services that help us operate our business. These include:
- AstraBit: For managing subscriptions to our automated trading algorithms.
- LaunchPass: For managing subscriptions and Discord role access for the Genesis Engine.
- Stripe, Inc.: For securely processing all payments. We do not store your full payment card details.
- Zapier: For automating workflows between our service providers (e.g., sending a notification from LaunchPass to our internal systems).
- Netlify: For hosting our website and processing contact form submissions.
- Google Analytics: For website traffic and performance analysis.
- For Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
- During Business Transfers: If Trader Origin is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
5. Your Data Protection Rights
If you are located in the UK or EU, you are entitled to the following rights under the UK GDPR or EU GDPR respectively:
- The right to access the personal data we hold about you.
- The right to request the correction of inaccurate personal data.
- The right to request the deletion of your personal data (under certain conditions).
- The right to restrict the processing of your personal data.
- The right to object to the processing of your personal data.
- The right to data portability (where applicable).
To exercise any of these rights, please contact us. For data managed directly by our partners (like payment details with Stripe or subscription management with LaunchPass), you may need to contact them directly.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our site contains links to third-party platforms. This Privacy Policy does not apply to those platforms. We encourage you to review their respective privacy policies, as we are not responsible for their data handling practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our website or services after such changes constitutes your acceptance of the new Privacy Policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out via our official channels: